ZKBioTime Troubleshooting (Sync, Connection, Database)
Fix the most common issues: device not connecting, transactions not syncing, report errors, database backup/restore and network configuration.
What we deliver
Practical implementation, training and support—focused on real-world deployment.
Connection problems
Ethernet/Wi‑Fi/3G/4G setup, firewall/PUSH ports, DNS and IP checks.
Sync issues
Users or transactions not syncing, time mismatch, device PUSH settings.
Report/export errors
Wrong date ranges, missing data, permissions, slow queries.
Database errors
Backup/restore, service restart, storage limits, indexing and optimization.
Quick troubleshooting checklist
- Check device time & timezone — Mismatch causes wrong attendance calculations.
- Verify PUSH settings — Confirm server IP/domain and port configured on device.
- Firewall & ports — Open required ports and allow services through firewall.
- Service status — Ensure ZKBioTime services are running.
- Database health — Confirm disk space, backups, and DB connectivity.
- Test with one device — Isolate the issue then scale.
FAQ
Device shows online but no transactions appear.
Often firewall/PUSH port blocked, device PUSH disabled, or wrong server address/port.
Reports are slow or incomplete.
Usually large DB without optimization, wrong filters, or sync gaps. We can optimize and fix.
قسم عربي — ZKBioTime
حل المشاكل: مشاكل الاتصال بين البرنامج والأجهزة، المزامنة، إعدادات الشبكة (Ethernet/Wi‑Fi/3G/4G)، مشاكل قاعدة البيانات والنسخ الاحتياطي، وأخطاء التقارير. تواصل معنا عبر واتساب للدعم السريع.